Terms and Conditions

• "Services" means the design, development, deployment, hosting, monitoring, and ongoing management of AI agents and related integrations, plus any consulting or support we agree to provide.
• "Agent" means an automated assistant we configure for you, which may operate on channels such as WhatsApp, web chat, email, or internal systems.
• "Client" means the business that contracts the Services. "End User" means a person who interacts with an Agent.
• "Client Data" means the content, documents, records, and conversation data a Client or its End Users supply to or generate through the Services.
• "Order" means the proposal, quote, order form, or statement of work that sets out scope, fees, and term.
• "Third-Party Platform" means any external service an Agent connects to, including Meta's WhatsApp Business Platform, Google services, CRMs, and AI model providers.

The Services are intended for businesses and for people acting on behalf of a business. You must be at least 18 years old and have authority to bind the organisation you represent. You may not use the Services if applicable sanctions or export laws prohibit it.

Where we provide an account, you may sign in with Google or another supported identity provider. You are responsible for the accuracy of your account information, for keeping access credentials confidential, for the actions of users you invite, and for notifying us promptly at our contact address if you suspect unauthorised access. We may suspend an account to protect the Services or other clients, and will tell you why when we do.

We build, deploy, and manage AI agents. The specific scope, deliverables, environments, channels, integrations, service levels, and fees for your engagement are set out in your Order, which prevails over these terms where the two conflict.

• We may improve, change, or replace components of the Services — including the underlying AI models and infrastructure — provided we do not materially reduce the functionality you contracted during a paid term.
• Unless your Order says otherwise, the Services are provided remotely and support is offered on business days in our operating time zone.
• Beta or preview features may be offered as-is, may change or be withdrawn, and are excluded from any service commitment.
• Availability may be affected by Third-Party Platforms outside our control; we do not warrant uninterrupted operation of those platforms.

You are responsible for how the Agents we build for you are used in your business, and specifically for:

• Having a lawful basis and, where required, the consent or authorisation of End Users to process their personal data and to contact them on the channels you have chosen.
• Disclosing to End Users that they are interacting with an automated assistant, and offering a reasonable route to reach a human.
• The accuracy, legality, and rights clearance of the Client Data, prompts, knowledge bases, and message templates you provide.
• Complying with the rules of every Third-Party Platform you connect, including Meta's Platform Terms and WhatsApp Business Messaging Policy, Google's API and OAuth policies, and applicable anti-spam and consumer protection laws.
• Maintaining your own accounts with those platforms, including any required business verification, and keeping the credentials or access you grant us current.
• Reviewing Agent behaviour and output where it affects pricing, eligibility, legal or financial commitments, health, or safety, and keeping a human in the loop for those decisions.

You may not use the Services, and may not configure an Agent, to:

• Send unsolicited bulk messages, or message people who have opted out or who never opted in.
• Impersonate a person or organisation, or present an Agent as a human when asked directly.
• Generate or distribute unlawful, deceptive, defamatory, harassing, hateful, or sexually explicit content, or content that exploits minors.
• Provide regulated professional advice — medical, legal, financial — as if from a licensed professional, without the supervision and disclosures the law requires.
• Make decisions about credit, employment, housing, insurance, or similar matters on a solely automated basis where the law restricts that.
• Infringe intellectual property, misappropriate trade secrets, or process personal data you have no right to process.
• Attempt to breach the security of the Services, reverse engineer them, circumvent usage limits, scrape our systems, or resell the Services without our written agreement.
• Extract or replicate our prompts, configurations, or model integrations to build a competing service.

We may suspend an Agent or the Services immediately if we reasonably believe continued operation would violate this section, breach a Third-Party Platform's rules, expose End Users to harm, or create legal risk for us. We will notify you and, where practical, give you a chance to remedy the issue.

Agents rely on probabilistic language models. Their output can be inaccurate, incomplete, outdated, or inconsistent between runs, and it may occasionally state something confidently that is wrong. You acknowledge this is an inherent characteristic of the technology and not, by itself, a defect in the Services.

• Agent output is not professional, legal, medical, or financial advice, and must not be presented to End Users as such.
• You should validate output before relying on it for a material decision, and configure human review where your Order or the risk profile calls for it.
• We do not warrant that output will be free of errors or that an Agent will always follow its instructions in every edge case; we do commit to reasonable diligence in configuring, testing, and correcting Agents within the agreed scope.
• You retain responsibility for statements an Agent makes on your behalf to your End Users.

The Services interoperate with platforms we do not control. Your use of those platforms is governed by their own terms and policies, which you accept directly with them. We are not responsible for their availability, changes to their APIs or pricing, their suspension of your account, or their own processing of data.

Where we act as a technology provider on a messaging platform, we access and process platform data only to provide you the Services, on your instructions, and in line with that platform's terms. If a platform changes its rules in a way that makes part of the Services unfeasible, we will tell you and work with you to adjust the scope.

• We own the Services and everything underlying them: our platform, agent frameworks, prompt architectures, tooling, methodologies, templates, and any pre-existing or generally reusable components, together with all improvements to them.
• You own the Client Data and the content you supply. You grant us a non-exclusive licence to host, process, and display it as needed to provide the Services during the term, and to keep it in backups for the retention periods in our Privacy Policy.
• Unless your Order says otherwise, on full payment we grant you a non-exclusive, non-transferable, worldwide licence to use the deliverables built specifically for you, for your internal business purposes, for as long as these terms are in force.
• Custom deliverables assigned to you, where an Order provides for assignment, transfer on full payment, excluding our pre-existing and reusable components, which remain licensed as above.
• Neither party may use the other's name or marks in publicity without written consent, except that we may list a Client's name and logo as a reference unless the Client tells us in writing not to.

• Fees, currency, billing cycle, and any usage-based charges are set out in your Order. Recurring fees cover the management, hosting, and support of live Agents.
• Unless stated otherwise, invoices are due within 15 calendar days of issue, and fees are exclusive of VAT, withholding, and any other applicable taxes, which are your responsibility.
• Third-party costs passed through to you — model usage, messaging fees charged by a platform, cloud infrastructure — are billed as set out in your Order.
• Late payment may accrue interest at the maximum legal rate, and we may suspend the Services after written notice and a reasonable cure period.
• We may adjust recurring fees at the start of a renewal term with at least 30 days' written notice; if you do not accept the adjustment you may decline renewal.

These terms apply for as long as you use the Services. Engagements run for the term in your Order and, where they renew, renew as stated there. Either party may terminate for convenience with 30 days' written notice unless the Order sets a different notice period, and either party may terminate immediately for a material breach the other fails to cure within 15 days of written notice, or on insolvency.

• On termination, your right to use the Services and deliverables under a subscription licence ends, we stop operating your Agents, and fees accrued up to the termination date remain payable.
• On request within 30 days of termination, we will export your Client Data in a commonly used machine-readable format; after that window we delete or de-identify it per our retention schedule.
• We will revoke and delete the platform credentials and access tokens you granted us.
• Sections on intellectual property, confidentiality, disclaimers, liability, indemnity, and governing law survive termination.

Each party will keep the other's non-public information confidential, use it only to perform under these terms, protect it with at least reasonable care, and disclose it only to personnel and advisers who need it and are bound by equivalent obligations. This does not apply to information that is public, independently developed, lawfully received from a third party, or required to be disclosed by law — in which case the disclosing party will give notice where legally permitted.

Our processing of personal data is described in our Privacy Policy, which forms part of these terms. Where we process personal data on your behalf as a processor, we do so under a data processing agreement; if you require a signed DPA or standard contractual clauses, contact us and we will provide them.

We warrant that we will provide the Services with reasonable skill and care, by qualified personnel, in a professional manner consistent with industry practice, and in compliance with the laws applicable to us as a provider.

Except for that warranty and any warranty that cannot be excluded by law, the Services and all output are provided "as is" and "as available", and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Services will be uninterrupted, error-free, or will produce any specific commercial result, conversion rate, or cost saving.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or loss of goodwill, even if advised of the possibility.

Each party's total aggregate liability arising out of or related to these terms is limited to the fees you paid or owed us for the Services in the 12 months preceding the event giving rise to the claim. Where no fees have been paid — for example, use of our website alone — that cap is one hundred United States dollars (USD 100).

These limits do not apply to your obligation to pay fees, to either party's liability for fraud, wilful misconduct, or gross negligence, to death or personal injury caused by negligence, to infringement of the other party's intellectual property, or to any liability that cannot be limited under applicable law.

You will defend and indemnify us against third-party claims, and resulting damages and reasonable costs, arising from: your Client Data or the content you supply; your use of the Services in breach of the acceptable use section; your failure to obtain a lawful basis or consent from End Users; your breach of a Third-Party Platform's terms; or your infringement of a third party's rights. We will defend and indemnify you against third-party claims that the Services, as provided by us and used as permitted, infringe that party's intellectual property rights. The indemnified party must give prompt notice, allow the indemnifying party to control the defence, and cooperate reasonably.

Neither party is liable for a delay or failure to perform caused by an event beyond its reasonable control, including natural disasters, war, civil unrest, labour action, epidemics, changes in law, failures of telecommunications, cloud, or Third-Party Platform services, or large-scale cyber attacks. The affected party will give notice and use reasonable efforts to resume performance. Payment obligations already accrued are not excused.

We may update these terms as our services or the law change. We will revise the "last updated" date and, for material changes, notify account holders by email or an in-product notice at least 30 days before they take effect. Continuing to use the Services after that date means you accept the updated terms; if you do not, you may terminate as described above. The current version is always published at rambit.co/terms.

These terms are governed by the laws of Colombia, without regard to conflict-of-laws rules. The parties will first attempt to resolve any dispute in good faith through direct negotiation for 30 days. Failing that, the dispute will be submitted to the competent courts of Colombia, unless your Order provides for arbitration. Nothing prevents either party from seeking urgent injunctive relief to protect its intellectual property or confidential information.

If a provision is held unenforceable, it will be limited or severed to the minimum extent necessary and the rest remains in force. A failure to enforce a right is not a waiver of it. You may not assign these terms without our written consent; we may assign them to an affiliate or in connection with a merger or sale of assets. There are no third-party beneficiaries, and the parties are independent contractors. These terms, together with your Order and our Privacy Policy, are the entire agreement between us on this subject and supersede prior discussions.

Rambit SAS, NIT 901.442.697-8. Registered address: Carrera 24B, Bogotá 111411, Colombia. Questions about these terms: contacto@rambit.co.