← All cases
Retail & E-commerceMulti-brand fashion e-commerce
Automated Post-Purchase Support and Sales Recovery
Automated 65% of post-sale support and increased cart recovery via WhatsApp.
65%of support resolved without humans
The Challenge
The customer support team was overwhelmed answering order-status questions, which kept them from making proactive abandoned-cart recovery calls.
The Solution
We deployed an intelligent conversational agent on WhatsApp integrated with the store's logistics and order database to automate post-purchase support and trigger persuasive abandoned-cart alerts.
WhatsAppPost-SaleAbandoned Carts
Results & Benefits
- ✓Automatically resolved 65% of common support inquiries.
- ✓Recovered 18% of abandoned carts through automated WhatsApp.
- ✓Support response time cut from hours to seconds.
Agent involved
Sable — Support & Recovery Agent →Case study based on a common business problem, solved with custom AI and automation.