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Hospitality & RestaurantsHigh-traffic restaurant
24/7 Reservation Automation and Real-Time Google Review Management
25% increase in captured reservations and 100% of reviews answered the same day.
+25%reservations captured
The Challenge
The restaurant was losing phone reservations outside business hours, and the lack of response to online reviews was hurting its rating on recommendation platforms.
The Solution
We integrated an automated WhatsApp service agent connected to the venue's reservation software to capture and modify reservations 24/7, and set up smart automatic responses to customer reviews.
WhatsAppReservationsReviews
Results & Benefits
- ✓Captured 25% more reservations, mostly during evenings and off-hours.
- ✓Timely, immediate responses to 100% of Google Maps reviews, improving the venue's visibility.
- ✓Freed staff from administrative calls to focus on guest service quality.
Agent involved
Mira — Reservations & Reputation Agent →Case study based on a common business problem, solved with custom AI and automation.