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Logistics & TransportationLocal consumer goods distributor
Dispatch Assignment and Route Optimization Without Phone Calls
Automated coordination of 15 delivery drivers and 20% savings in fuel.
−20%fuel and mileage
The Challenge
The distributor's dispatcher faced daily stress coordinating 15 delivery vehicles through constant calls and scattered messages to reorganize deliveries on the fly.
The Solution
We designed and built an interactive WhatsApp dispatch agent that automatically assigns morning delivery orders to drivers and optimizes their navigation routes.
WhatsAppRoutesDispatch
Results & Benefits
- ✓Automated and centralized management of 100% of the delivery fleet without phone intervention.
- ✓20% reduction in delivery route mileage and fuel consumption.
- ✓Real-time dispatch status updates for the customer service team.
Agent involved
Torv — Dispatch Builder →Case study based on a common business problem, solved with custom AI and automation.